Shipping policy
Effective Date: October 19, 2026
Every Aura Canvas print is made to order. Please read this policy carefully before placing your order.
1. Free Shipping
Free standard shipping on every order — no minimums, no surprises at checkout.
We currently ship to the following countries:
North America & Oceania: United States, Canada, Australia
United Kingdom & Europe: United Kingdom, Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, France, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain
Northern Europe & EFTA: Denmark, Estonia, Finland, Iceland, Latvia, Liechtenstein, Lithuania, Norway, Sweden, Switzerland
If your country isn't listed, we're not able to deliver there yet. Email us at admin@auracanvas.co and we'll let you know when that changes.
2. Order Timeline
Production takes 2–4 business days after you place your order. Your canvas is printed, framed if selected, and quality-checked before shipment.
For custom products, create your preview and choose your artwork on the product page before ordering. There is no separate approval email or waiting period after checkout.
Transit after production:
- United States, Canada, Australia, United Kingdom, Germany: 2–5 business days
- Rest of supported Europe: 2–5 business days
- Northern Europe & EFTA: 5–12 business days
Estimated total: 4–9 business days for most supported destinations, or 7–16 business days for Northern Europe and EFTA. These estimates combine production and transit; carrier or customs delays may affect delivery.
3. Before Ordering
Check your selected artwork, personalization details, size, frame, and delivery address before placing your order. If you need to make a change after checkout, contact admin@auracanvas.co as soon as possible. Changes cannot be guaranteed once production begins.
4. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery. Tracking can take 24–48 hours to show its first scan after the label is created.
5. Shipping Address
Please make sure your shipping address is correct at checkout. We can't be responsible for orders delivered to an incorrect address provided by the customer, and address changes after an order is placed can't be guaranteed. If you spot a mistake, email us immediately at admin@auracanvas.co — we can usually fix it before production starts.
6. Customs & Duties
Orders delivered outside the United States may be subject to customs fees, import duties, or taxes charged by the destination country. These charges are set by local authorities, are the responsibility of the customer, and are not included in our prices.
7. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, contact us within 30 days of the expected delivery date with your order number and photos where applicable. We'll reprint or refund your order — see our Refund Policy for details.
8. Contact Us
For any shipping question:
Email: admin@auracanvas.co
Phone: +1 (929) 998-6278
Business address: Aura Canvas LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States
We reply to all messages within 1–2 business days.