Effective Date: October 19, 2026

Welcome to Aura Canvas ("we," "us," or "our"). By accessing or placing an order on our website auracanvas.co, you agree to the following terms.

1. General

These Terms of Service apply to all visitors and customers of Aura Canvas. We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of any changes.

2. Products & Personalization

Aura Canvas offers two types of products:

• Personalized canvases — created from a photo, pet, family image, or custom text you provide. Create your preview and choose your artwork on the product page before placing your order. No separate approval email is needed after checkout.
• Ready-made art prints — non-personalized artwork, including our abstract and decorative collections. These are printed to order; choose your size and finish before placing your order.

All canvases are made to order and may include frame style and size options selected by you at checkout. Because each item is produced individually, please review your order details carefully before submitting.

3. Order Accuracy

You are responsible for ensuring all personalization details (text, spelling, layout preferences) and your selected size, orientation, and frame are correct at the time of order. We are not liable for errors submitted by the customer.

4. Payment

We accept major credit cards and other payment methods available at checkout. All prices are listed in USD. By completing a purchase, you authorize us to charge the full order amount.

5. Production & Shipping

All orders are printed and fulfilled on a made-to-order basis. Production takes 2–4 business days after ordering, followed by transit that varies by destination. There is no separate post-order artwork approval step. Full timelines are in our Shipping Policy. Carrier or customs delays may affect delivery.

6. Returns & Refunds

Our 30-day money-back guarantee applies to all products. Contact us within 30 days of delivery to arrange a return for a full refund. Items must be unused and in their original packaging. Please contact us for return instructions before sending anything back. Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, contact us within 30 days with photos. We will reprint it free of charge or provide a full refund — your choice. Full return, refund, and cancellation details are in our Refund Policy, which prevails if this summary is inconsistent.

7. Intellectual Property

All content on this site — including images, logos, and designs — is the property of Aura Canvas and may not be reproduced without written permission.

By submitting a photo for a personalized order, you confirm that you own it or have permission to use it, and you grant us a limited licence to use it solely to produce and fulfil your order. We do not use customer photos for marketing without separate permission.

8. Limitation of Liability

To the fullest extent permitted by law, Aura Canvas shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law

These terms are governed by the laws of the applicable jurisdiction. Any disputes shall be resolved through good-faith negotiation before pursuing legal remedies. Nothing in these terms limits any statutory consumer rights you may have under the laws of your country of residence.

10. Contact

For questions about these terms, contact us at:
Email: admin@auracanvas.co
Phone: +1 (929) 998-6278
Business address: Aura Canvas LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States