Custom portraits are created from your uploaded photos and personalization details. Create a preview and choose your artwork before placing your order. Ready-made artwork needs no photo upload; simply choose your size and finish.

Upload your photo and add the requested details on the product page. Create your preview, check the artwork and text, and select the version you love before adding it to your cart. No separate approval email is needed after ordering.

A clear, well-lit photo where your pet's face is easy to see. A relaxed everyday snap from your phone works perfectly — no studio shoot needed. If the photo isn't quite right, we'll let you know.

Production takes 2–4 business days after you place your order. Transit usually takes 2–5 business days for most supported destinations, or 5–12 business days for Northern Europe and EFTA. Every order is tracked. See our Shipping Policy for destination details.

Several sizes, plus four frame colors — Espresso, Natural, Black, and White — or unframed if you prefer to use your own. Full details are on each product page.

Yes — free shipping on every order, no minimum, no surprises at checkout. We print at regional facilities whenever possible to keep delivery times short.

All products are covered by our 30-day money-back guarantee, including personalized artwork. Contact admin@auracanvas.co within 30 days of delivery to arrange a return for a full refund. Items must be unused and in their original packaging; return shipping is paid by the customer unless the item is damaged, defective, or incorrect. See our Refund Policy for full details.